Terms of Sale
These Terms of Sale apply to all purchases made on VexaHub. By subscribing to a paid plan, you accept these terms. They apply to both individual consumers and professional customers, with specific provisions for each where required by French law.
Contents
Seller information
VexaHub SAS, a simplified joint-stock company with a share capital of 1,000 euros, registered with the Rennes Trade and Companies Register (RCS Rennes) under number 109 595 538. Registered office: 1 B rue d'Ouessant, 35760 Saint-Grégoire, France. EU VAT number: FR 82 109 595 538.
Contact: contact@vexahub.com, +33 9 72 11 59 36, or the contact page.
Products and services
VexaHub offers subscription-based cloud storage plans. Each plan grants access to a defined amount of encrypted storage space and associated features for the duration of the subscription.
Plans are digital services delivered immediately upon subscription. The full description of each plan is available on the pricing page.
Placing an order
To subscribe to a paid plan, you must:
- Have a valid VexaHub account
- Select a plan and billing period (monthly or yearly)
- Provide valid payment details and confirm the order
A confirmation email is sent immediately after a successful subscription, with the details of your order and these terms of sale. This email constitutes your purchase receipt. The contract is formed at the moment payment is confirmed.
If you are a minor, you must have the permission of a parent or legal guardian to subscribe to a paid plan.
Pricing and VAT
All prices displayed on the pricing page are the final prices applicable at the time of purchase. Prices are shown inclusive of VAT for EU consumers. For business customers providing a valid EU VAT number, prices may be shown exclusive of VAT in accordance with the reverse charge mechanism.
VexaHub reserves the right to change prices at any time. Any price change will be communicated at least 30 days in advance to existing subscribers. The new price will apply from the next billing period. If you do not agree with a price change, you may cancel your subscription before it takes effect.
Promotional prices are valid for the period stated and apply only to new subscriptions unless otherwise specified.
Payment
Payments are processed exclusively in euros (EUR) by Stancer, a French PCI-DSS Level 1 certified payment processor. Accepted payment methods:
- Visa, Mastercard, and Carte Bancaires (CB) credit and debit cards
All payments are processed over an encrypted connection. VexaHub does not store your full card number or CVV. Only a tokenized card reference is retained by Stancer for recurring billing purposes.
In case of payment failure, we will attempt to charge your card several times over a period of 7 days. If payment is not resolved within that period, your account will be downgraded to the free plan. If your storage usage exceeds the free plan quota, your account will enter read-only mode until you free up space or resubscribe.
If your account remains in read-only mode for more than 7 days, VexaHub may automatically delete files to bring your storage usage within the free plan quota, starting with trashed files, then the most recent uploads.
Our pricing philosophy is to lower prices as storage costs decrease. Any price increase to existing plans would only apply from the next billing period and will be communicated at least 30 days in advance, as described in section 4.
Service delivery
VexaHub subscriptions are digital services activated immediately upon successful payment. There is no physical delivery. Access to the subscribed plan is available instantly and continuously for the duration of the subscription.
In the event of a technical issue preventing access to the service for an extended period, we will notify affected users and apply a proportional credit to the next billing period where applicable.
Right of withdrawal (consumers)
Under Article L221-18 of the French Consumer Code, consumers have a right of withdrawal of 14 days from the date of purchase, without needing to provide a reason.
At checkout, you expressly request that the service begins immediately, before the withdrawal period expires. If you then withdraw, you only pay for the service provided until you informed us, in proportion to the total price (Article L221-25 of the French Consumer Code). We refund the rest within 14 days, using your original payment method.
To withdraw, you can:
- use the "Withdraw from contract here" button in your account settings, then confirm;
- send the model withdrawal form below to contact@vexahub.com;
- send us any other clear statement of your decision, at the same address.
We confirm receipt by email immediately, with the date and time of your request.
The right of withdrawal applies only to individual consumers. Professional customers making a purchase in the course of their business activity are not entitled to it.
Renewal and cancellation
You may cancel your subscription at any time, online, from your account settings, in a few clicks. You receive an email confirming the cancellation and its end date. Cancellation takes effect at the end of the current billing period. You retain full access to your plan until that date.
For yearly plans, cancellation stops the renewal. No partial refund is issued for the remaining period, except within the 14-day withdrawal window described in section 7.
For monthly plans, cancellation prevents the next monthly charge. No refund is issued for the current month already paid.
Subscriptions renew automatically for the same duration, at the price in force, unless you cancel them. For yearly plans, we email you no earlier than three months and no later than one month before the end of the period, to remind you that you can stop the renewal and of the deadline to do so.
As required by Article L215-4 of the French Consumer Code, Articles L215-1 to L215-3 (including L215-1-1) and L241-3 are reproduced below, in French:
Article L215-1 : Pour les contrats de prestations de services conclus pour une durée déterminée avec une clause de reconduction tacite, le professionnel prestataire de services informe le consommateur par écrit, par lettre nominative ou courrier électronique dédiés, au plus tôt trois mois et au plus tard un mois avant le terme de la période autorisant le rejet de la reconduction, de la possibilité de ne pas reconduire le contrat qu'il a conclu avec une clause de reconduction tacite. Cette information, délivrée dans des termes clairs et compréhensibles, mentionne, dans un encadré apparent, la date limite de non-reconduction.
Lorsque cette information ne lui a pas été adressée conformément aux dispositions du premier alinéa, le consommateur peut mettre gratuitement un terme au contrat, à tout moment à compter de la date de reconduction.
Les avances effectuées après la dernière date de reconduction ou, s'agissant des contrats à durée indéterminée, après la date de transformation du contrat initial à durée déterminée, sont dans ce cas remboursées dans un délai de trente jours à compter de la date de résiliation, déduction faite des sommes correspondant, jusqu'à celle-ci, à l'exécution du contrat.
Les dispositions du présent article s'appliquent sans préjudice de celles qui soumettent légalement certains contrats à des règles particulières en ce qui concerne l'information du consommateur.
Par exception au premier alinéa du présent article, pour les contrats de fourniture de service de télévision au sens de l'article 2 de la loi n° 86-1067 du 30 septembre 1986 relative à la liberté de communication et pour les contrats de fourniture de services de médias audiovisuels à la demande, le consommateur peut mettre gratuitement un terme au contrat, à tout moment à compter de la première reconduction, dès lors qu'il change de domicile ou que son foyer fiscal évolue.
Article L215-1-1 : Lorsqu'un contrat a été conclu par voie électronique ou a été conclu par un autre moyen et que le professionnel, au jour de la résiliation par le consommateur, offre au consommateur la possibilité de conclure des contrats par voie électronique, la résiliation est rendue possible selon cette modalité.
A cet effet, le professionnel met à la disposition du consommateur une fonctionnalité gratuite permettant d'accomplir, par voie électronique, la notification et les démarches nécessaires à la résiliation du contrat. Lorsque le consommateur notifie la résiliation du contrat, le professionnel lui confirme la réception de la notification et l'informe, sur un support durable et dans des délais raisonnables, de la date à laquelle le contrat prend fin et des effets de la résiliation.
Un décret fixe notamment les modalités techniques de nature à garantir une identification du consommateur et un accès facile, direct et permanent à la fonctionnalité mentionnée au deuxième alinéa, telles que ses modalités de présentation et d'utilisation. Il détermine les informations devant être fournies par le consommateur.
Article L215-2 : Les dispositions du présent chapitre, à l'exception de l'article L. 215-1-1, ne sont pas applicables aux exploitants des services d'eau potable et d'assainissement.
Article L215-3 : Les dispositions du présent chapitre sont également applicables aux contrats conclus entre des professionnels et des non-professionnels.
Article L241-3 : Lorsque le professionnel n'a pas procédé au remboursement dans les conditions prévues à l'article L. 215-1, les sommes dues sont productives d'intérêts au taux légal.
Warranties and conformity
VexaHub warrants that the service will function as described on the pricing page and in the documentation. If the service does not conform to its description, you may contact us to report the issue. We will address it within a reasonable timeframe or offer a proportional credit or refund.
Consumers benefit from the legal guarantee of conformity under Articles L224-25-12 to L224-25-26 of the French Consumer Code for digital services. This guarantee applies for the duration of the subscription.
Liability
For business customers, VexaHub's liability is limited to the amount paid for the subscription in the 12 months preceding the event giving rise to the claim, except in cases of fraud, gross negligence, or personal injury. For consumers, VexaHub is liable under the conditions provided by law.
VexaHub cannot be held liable for data loss resulting from a lost password or recovery key, service interruptions caused by third-party infrastructure failures, or indirect or consequential damages.
Disputes
In the event of a dispute, please contact us first via the contact page. We will do our best to resolve the issue amicably.
For consumers: if no amicable solution is reached, you may contact our designated consumer mediator free of charge: CM2C - Centre de la Médiation de la Consommation de Conciliateurs de Justice, 49 rue de Ponthieu, 75008 Paris - www.cm2c.net.
These Terms of Sale are governed by French law. Any dispute that cannot be resolved amicably will be submitted to the competent French courts, subject to applicable mandatory consumer protection rules.
Model withdrawal form
If you wish to withdraw by email, you can use this form (provided for in the annex to Article R221-1 of the French Consumer Code):
(Complete and return this form only if you wish to withdraw from the contract.)
To VexaHub SAS, 1 B rue d'Ouessant, 35760 Saint-Grégoire, France, contact@vexahub.com:
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*):
Ordered on (*)/received on (*):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
(*) Delete as appropriate.